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Help Desk

Undergraduate Students:

The Board’s objective is to give financial support to needy Kenyan students in institutions of higher learning both locally and abroad. However, due to financial constraints, it is currently not in a position to provide loans to students studying outside the country and those on self sponsored programmes (commonly known as the ‘parallel programmes’). Therefore, at the moment, it gives loans to the following category of students.
Needy Kenyan students who are admitted to public universities through the Joint Admissions Board and to those attending private chartered universities.

Q: How much loan can one get?
Ans: In accordance with the current cost sharing policy, a student is required to pay Kshs.50,000/- per year to train at a public university. Out of this amount, HELB can award a maximum loan and bursary of Kshs.50,000/- and  a bursary of Kshs.8,000.

Q. How do I check for my loan
Ans:
1. Access the HELB website http://www.helb.co.ke/helb_repayment_status.html and enter your ID number
2. Send an email to requesting for your statement to repayments@helb.co.ke.

3. Call HELB on 0722052000

4. Email lending@helb.co.ke

Q: When can one apply for a HELB loan?
Ans: HELB places advertisements in the print media in which it invites applications for loans. The Board maintains a deadline and those applications received after the deadline without justifiable reasons are not processed.

Q: When are loan awards released?
Ans: HELB releases loan results before the new academic year starts. Thereafter, students who fail to secure a loan or are awarded inadequate amounts are encouraged to appeal. Each appeal is reviewed on its own merit.
If one fails to get a loan, the following could be possible reasons:
The student may not have provided adequate information about him/herself as requested.
The student may have provided false information on the loan application form.

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    Student Loans:

    The Higher Education Loans Board has the responsibility of developing the nation’s human capital ensuring that the nation has a large pool of highly trained and skilled human resource to man the different sectors of the economy, hence this category of loans is based on academic merit rather than financial needs.

    To achieve this goal the Board awards loans to about 200 postgraduate students every year i.e. for Masters and Doctoral Studies. Doctoral  and Masters students are awarded on average Kshs. 200,000 per year. The loans are available to students in both public and private chartered universities.Application forms are downloaded from our website. A processing fee of Kshs 2,000 is payable by each applicant. The loans attract  interest of 12% p.a. Terms and conditions apply.

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      Loan Repayment and Recovery

      Q: How often do you send Loan statement?
      A: To know your loan status visit our website: www.helb..com

      Q: What are the modes of repayment?
      A: Check off system, Credit card, Standing order, Cash/cheque deposits to HELB Account, Mpesa

      Q: How do I pay my loan from abroad?
      A: Credit card or Direct Transfer to HELB account number 300 040 012, Citibank Nairobi. Swift code CITIKENA

      Q: What happens if I default?
      A: You will be penalized. For each month that remains unpaid you pay a fine of not less than five thousand shillings.

      Q: Can you clear in one installment?
      A: Yes, without any extra charges.

      Q: Why charge ledger fees?
      A: For maintenance of the account.

      Q: What happens when I clear my loan?
      A: You will be issued with a certificate of clearance.

      Q: How do you tell where I am?
      A: Within one year of completion of your studies or earlier you are supposed to inform the Board of your whereabout.

      Q: What happens if I overpay?
      A: HELB shall refund the overpayment.

      Q: How long does it take to get a refund?
      A: A maximum of one month

      Q: What if I die before clearing the loan?
      A: HELB can waive the loan upon request from your next of kin.

      Q: What happens if I change employers?
      A: You continue paying with the new employer.

      Q: Loans are not recoverable after six years. Is it applicable in your case?
      A: No.

      Q: Can interest be waived for Muslims?
      A: No. Accepting to pay interest is one of the conditions to qualify for the loan.

      Q: Do you repay the loan if you are on probation?
      A: Yes.

      Q: How do you determine the monthly deduction rate?
      A: We are supposed to deduct up to 25% of the basic Salary.

      Q: Payslip balance does not tally with that in HELB statement.
      A: Payslip balance includes both accrued and projected interest. HELB balance includes accrued interest.

      Q: My payslip balance reads zero, does that mean I have cleared loan repayment?
      A: Not necessarily. Please confirm with your loan statement and seek clearance from HELB.

      Q: Does my employer need authority from me to make loan deductions?
      A: No.

      Q: Can I instruct my employer to start deductions without first consulting HELB?
      A: Yes

      Q: My employer stopped deductions from my pay, that’s not my mistake.
      A: Loan repayment is your responsibility. Please keep track of your repayment until completion.

      Q: What happens if an employer does not remit the deductions made?
      A: A penalty 5% per month is charged on the employer for every deduction that remains unpaid.

       

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        Legal Obligations:

        Please be warned that students who obtain loans through misrepresentation of facts will be prosecuted in accordance with the law.

        How to apply for a loan from HELB?

        Loan application forms can be accessed online www.helb.co.ke.

        HIGHER EDUCATION LOANS BOARD

        Anniversary Towers, 18th Floor,
        University Way, P.O. Box 69489 00400
        Tel: 254 0711 052 000 Fax: 252330
        Nairobi, Kenya.
        Email: ceo@helb.co.ke

        When are the loans paid to students?

        Students who qualify for loan awards will have their accounts credited before the beginning of each Semester. Students are advised to open accounts in the following collaborating banks:

        Kenya Commercial Bank
        National Bank of Kenya
        Kenya Post Office Savings Bank (Postbank)
        Cooperative Bank of Kenya
        Equity Bank

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          General Questions

          Q: Who is eligible for HELB loans?
          A: TVET sdtudents, health students enrolled in either KMTC or Faithbased institution, Undergraduate Students,Postgraduate Students

          Q: No Query Response
          A:
          1. Access the HELB website http://www.helb.co.ke/helb_repayment_status.html and enter your ID number
          2. Send an email to requesting for your statement to repayments@helb.co.ke.

          Q: How can I repay my loan?
          A:
          1. By depositing cash or cheque into the HELB collection accounts
          2. By direct debit
          3. By credit card
          4. By a standing order through your credit card

          5. Via Mpesa pay bill number 200800
          Note: Details on how to execute the above can be obtained from the loan repayment information section of the HELB website

          Q: How do I receive my completion certificate?
          A:
          1. Send an email  requesting for your statement to certificates@helb.co.ke

          2.  call our contact centre on 0711052000

          Q: How do I forward a query to HELB
          A:
          1. Download the enquiry form from the HELB website:- http://www.helb.co.ke/HELBENQUIRYFORM.pdf, fill it out and email it to enquiries@helb.co.ke.

          2. Access the HELB websitehttp://www.helb.co.ke/helb_repayment_status.html and enter your ID number to obtain the name of your account manager and call 0711052000

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            Alternative Loans Section

            Q: What are the products available under Alternative Loans Section?
            A:
            1. Alternative Loan
            2. Civil Servants Training Revolving Fund Loan
            3. KRA Training Revolving Fund Loan

            Alternative Loan

            Q: What levels of studies are covered?
            A:
            1. Degree
            2. Masters
            3. PHD

            Q: What is the maximum loan one can access per year?
            A:
            1. Kshs. 100, 000 for Degree Level
            2. Kshs. 200, 000 for Masters Level
            3. Kshs. 200, 000 for PHD Level

            Q: What is the eligibility to qualify for this loan?
            A:
            1. Applicant should be repaying any existing HELB loans
            2. Applicant should be employed with a recognized employer i.e. Public and private organizations

            Q: What is the interest applicable on the loans?
            A: 12% p.a.

            Q: What is the maximum repayment period?
            A: 48 Months

            Q: What are the documents required during the process of loan application?
            A:
            1. Duly filled loan application form
            2. Copy of the letter of admission to the university
            3. Certified copy of last acquired academic certificate
            4. Certified copy of national ID card
            5. Certified copies of national ID cards for two guarantors
            6. Certified copy KRA PIN certificate
            7. Certified copies (by employer) of the latest three months’ pay slips
            8. Recent colored passport sized photo

            Q: How do I apply for the loan?
            A: Application is done online on our website; www.helb.co.ke

            Q: How long does it take to process the loan?
            A: 3 Working Days

            Q: Can the funds be channeled to my personal account?
            A: The loan is advanced for tuition fee only and is therefore channeled to the university account directly

            Public Servants Training Revolving Fund (TRF)

            Q: Who is eligible to qualify for this loan?
            A:
            1. Applicant should be employed at the Central Government (ministries) or County Government
            2. Applicant should be pursuing postgraduate studies; masters or PHD
            3. Applicant should have ability to service the loan as per the one third rule under the Employment Act
            4. Applicant must have completed one year after completion of probation
            5. Applicant should be repaying or have completed repaying any existing HELB loan

            Q: What is the eligibility for one to qualify as a guarantor?
            A: Guarantors should be employed in the Public Service

            Q: What is the interest applicable on the loans?
            A: 4%

            Q: What is the maximum repayment period?
            A: 72 Months

            Q: What are the documents required during the process of loan application?
            A:
            1. Duly filled application form
            2. Copy of the letter of admission to the university
            3. Certified copy of last acquired academic certificate
            4. Certified copy of national ID card
            5. Certified copies of national ID cards for two guarantors
            6. Certified copy KRA PIN certificate
            7. Certified copies (by employer) of the latest three months’ pay slips
            8. Recent colored passport sized photo
            9. Letter of course approval issued by employer

            Q: How do I apply for the loan?
            A: Application is done online on our website; www.helb.co.ke

            Q: How long does it take to process the loan?
            A: 3 Working Days

            Q: Can the funds be channeled to my personal account?
            A: The loan is advanced for tuition fee only and is therefore channeled to the university account directly

            KRA Training Revolving Fund Loan

            Q: Who is eligible to qualify for this loan?
            A:
            1. Applicant should be employed at the Kenya Revenue Authority (KRA)
            2. Applicant should be pursuing postgraduate studies; masters or PHD
            3. Applicant should have ability to service the loan as per the one third rule under the Employment Act
            4. Applicant must have completed one year after completion of probation
            5. Applicant should be repaying or have completed repaying any existing HELB loan

            Q: What is the eligibility for one to qualify as a guarantor?
            A: Guarantors should be employed at KRA

            Q: What is the interest applicable on the loans?
            A: 4%

            Q: What is the maximum repayment period?
            A: 48 Months

            Q: What are the documents required during the process of loan application?
            A:
            1. Duly filled application form
            2. Copy of the letter of admission to the university
            3. Certified copy of last acquired academic certificate
            4. Certified copy of national ID card
            5. Certified copies of national ID cards for two guarantors
            6. Certified copy KRA PIN certificate
            7. Certified copies (by employer) of the latest three months’ pay slips
            8. Recent colored passport sized photo
            9. Letter of course approval issued by employer

            Q: How do I apply for the loan?
            A: Application is done online on our website; www.helb.co.ke

            Q: How long does it take to process the loan?
            A: 3 Working Days

            Q: Can the funds be channeled to my personal account?
            A: The loan is advanced for tuition fee only and is therefore channeled to the university account directly

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