Frequently Asked Questions
How often do you send Loan statement?
To know your loan status visit our website: Helb Loan
What are the modes of repayment?
Check off system, Credit card, Standing order, Cash/Cheque deposits to HELB Account, Mpesa.
How do I pay my loan from abroad?
Credit card or Direct Transfer to HELB account number 300 040 012, Citibank Nairobi. Swift code CITIKENA.
What happens if I default?
You will be penalized. For each month that remains unpaid you pay a fine of not less than five thousand shillings.
Why charge ledger fees?
For maintenance of the account.
Why charge ledger fees?
For maintenance of the account.
What happens when I clear my loan?
You will be issued with a certificate of clearance.
How do you tell where I am?
Within one year of completion of your studies or earlier you are supposed to inform the Board of your whereabout.
What happens if I overpay?
What happens if I overpay?
How long does it take to get a refund?
A maximum of one month.
My employer stopped deductions from my pay, that’s not my mistake.
Loan repayment is your responsibility. Please keep track of your repayment until completion.
What happens if an employer does not remit the deductions made?
A penalty 5% per month is charged on the employer for every deduction that remains unpaid.
How do I receive my completion certificate?
1. Send an email requesting for your statement to certificates@helb.co.ke
2. Call our contact centre on 0711052000
How do I receive my completion certificate?
1. Send an email requesting for your statement to certificates@helb.co.ke
2. Call our contact centre on 0711052000
How do I know a HELB beneficiary/loanee?
Upon recruitment of any person, kindly check using the HELB Employers Portal on www.helb.co.ke. Your recruitment policy may also include all new staff to declare their credit status with HELB.
What happens when a loanee disputes or declines to be deducted from payslip?
Refer the loanee to HELB. The dispute should be put in writing. Deductions must however continue until otherwise advised by HELB.
How do I remit deductions?
Please login to employer portal on HELB website and submit monthly deduction list (by-product). You will get an e-slip with bank details.
How do I get employee loan repayment statement?
Loanees/employees can individually generate statement of loan repayment from our website www.helb.co.ke.
How much do I deduct from employees salary?
Please login to employer portal on HELB website and submit employee data, you will get loanees outstanding balance and monthly rate of deduction.