Frequently Asked Questions
How can I access my Loan statement?
You can easily Download your personal statement from the HELB portal OR the HELB Mobile Application.
What are the modes of repayment?
You can repay you loan through the following ways:
- Check off system done by your employer monthly. NOTE that to initiate monthly check off, you are required to inform your employer.
- Individual payment through Bank deposits (Credit or Debit card), Cheque deposits to HELB Accounts OR Mpesa Payments.
Click here to see payment details and instructions.
How do I pay my loan from abroad?
What happens if I default?
Why charge ledger fees?
How do I receive my compliance certificate?
A compliance certificate can be downloaded on the HELB Portal as long as you have been consistently complying to loan repayment. In the case that you experience any challenges, send an email requesting for your certificate to contactcentre@helb.co.ke or call our contact centre on 0711052000.
How much will my employer deduct from my Salary?
You are required to contact HELB for a billing schedule.
What happens if an employer does not remit the deductions made?
A penalty of 5% per month is charged on the employer for every deduction that remains unpaid.
My employer stopped deductions from my pay when there was still a running balance in my account.
Loan repayment is your responsibility. Please keep track of your repayment by frequently checking your statements until completion of loan.
What happens when I clear my loan?
How do I receive my Clearance certificate? I have completed my loan repayment.
Upon loan completion, you are required to place a request through the HELB portal and it will be sent to you upon approval OR visit the nearest Huduma centre or HELB main office at anniversary towers ground floor to process and receive your Certificate.
Click here to view a list of Huduma Centres.
What happens if I overpay?
You are required to Submit a correctly filled loan
inquiry form and confirmation of loan
deduction stoppage by your employer through the HELB portal.
How long does it take to get a refund?
60 Days from the day of initiation of Refund request.