Loanees FAQs

Loanees FAQs

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Frequently Asked Questions

To know your loan status visit our website: Helb Loan
Check off system, Credit card, Standing order, Cash/Cheque deposits to HELB Account, Mpesa.
Credit card or Direct Transfer to HELB account number 300 040 012, Citibank Nairobi. Swift code CITIKENA.
You will be penalized. For each month that remains unpaid you pay a fine of not less than five thousand shillings.
For maintenance of the account.
For maintenance of the account.
You will be issued with a certificate of clearance.
Within one year of completion of your studies or earlier you are supposed to inform the Board of your whereabout.
What happens if I overpay?
Loan repayment is your responsibility. Please keep track of your repayment until completion.
A penalty 5% per month is charged on the employer for every deduction that remains unpaid.
1. Send an email requesting for your statement to certificates@helb.co.ke 2. Call our contact centre on 0711052000
1. Send an email requesting for your statement to certificates@helb.co.ke 2. Call our contact centre on 0711052000
Upon recruitment of any person, kindly check using the HELB Employers Portal on www.helb.co.ke. Your recruitment policy may also include all new staff to declare their credit status with HELB.
Refer the loanee to HELB. The dispute should be put in writing. Deductions must however continue until otherwise advised by HELB.
Please login to employer portal on HELB website and submit monthly deduction list (by-product). You will get an e-slip with bank details.
Loanees/employees can individually generate statement of loan repayment from our website www.helb.co.ke.
Please login to employer portal on HELB website and submit employee data, you will get loanees outstanding balance and monthly rate of deduction.