Frequently asked questions
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Subsequent Application on Mobile App
How do I get the HELB mobile app?
I do not have an android or a smartphone, how do I apply?
I have not received a One Time Password code (OTP)
What if I changed my mobile phone number?
How much does it cost me to do the application?
I do not have a Safaricom line how can I access the application?
My institution details are not correct. How do I edit?
Do I need to submit the physical loan application after I complete the application through mobile app?
What happens if the telephone number am using is not registered under my name?
What if I change my Mobile handset after initial registration?
What Loan applications are currently on the HELB App?
I never applied for the First-time Undergraduate application; Can I apply for subsequent loan through the App?
How much to I need to apply for?
I am not satisfied with my previous loan award.
The Board’s objective is to give financial support to needy Kenyan students in institutions of higher learning both locally and abroad. However, due to financial constraints, it is currently not in a position to provide loans to students studying outside the country and those on Self-Sponsored Programmes (commonly known as the ‘Parallel Programmes’). Therefore, at the moment, it gives loans to the following category of students.