Frequently Asked Questions
HELB MPESA Wallet Guide.
The HELB loan mobile payment option is currently available on Mpesa, below is the procedure on how you can access and withdraw the funds from HELB Mini App.
- Download the MPESA App from Google App Playstore or Apple App Store or Huawei App gallery.
- Register on the MPESA App using your MPESA registered phone number, and make sure you are using data bundles from Safaricom.
- Login and go to the home page, then Categories, and to the Education tab.
- Select HELB from Education tab.
- Register on the HELB Mini app.
- Sign in using your MPESA registered phone number, and you will receive a verification code via SMS for login.
- Once you log in, kindly click on the home page tab to withdraw your funds to your MPESA using the withdraw button on the page.
Should you require further support, please email us on ContactCentre@helb.co.ke or call us on 0711052000
Subsequent Application on Mobile App
How do I know a HELB beneficiary/loanee?
Upon recruitment of any person, kindly check using the HELB Employers Portal on www.helb.co.ke. Your recruitment policy may also include all new staff to declare their credit status with HELB.
What happens when a loanee disputes or declines to be deducted from payslip?
Refer the loanee to HELB. The dispute should be put in writing. Deductions must however continue until otherwise advised by HELB.
How do I remit deductions?
Please login to employer portal on HELB website and submit monthly deduction list (by-product). You will get an e-slip with bank details.
How do I get employee loan repayment statement?
Loanees/employees can individually generate statement of loan repayment from our website www.helb.co.ke.
How much do I deduct from employees salary?
Please login to employer portal on HELB website and submit employee data, you will get loanees outstanding balance and monthly rate of deduction.
Undergraduate Loans.
How do I know a HELB beneficiary/loanee?
Upon recruitment of any person, kindly check using the HELB Employers Portal on www.helb.co.ke. Your recruitment policy may also include all new staff to declare their credit status with HELB.
What happens when a loanee disputes or declines to be deducted from payslip?
Refer the loanee to HELB. The dispute should be put in writing. Deductions must however continue until otherwise advised by HELB.
How do I remit deductions?
Please login to employer portal on HELB website and submit monthly deduction list (by-product). You will get an e-slip with bank details.
How do I get employee loan repayment statement?
Loanees/employees can individually generate statement of loan repayment from our website www.helb.co.ke.
How much do I deduct from employees salary?
Please login to employer portal on HELB website and submit employee data, you will get loanees outstanding balance and monthly rate of deduction.